1. Is the system HSG264 Compliant ?

2. Is the support free?

3. How can I buy more sample points so that I can enter some more ACMs?

4. How can I make the entire survey into a single PDF file?

5. How do I backup my database?

6. How can I make a web site from my survey?

7. Can I change the Points associated with my Material and Priority assessment records?

8. How can I set up my database over a network?

9. Can I delete records from the database?

10. Can I delete a whole survey?

11. Why dont the dates fit into the boxes?

12. Why does each page of a report use two pages instead of one with just a few lines on the second page?

13.  Why wont my Photographic reports print?

14. Why wont my database Start, I get a message saying "Unrecognised Database Format"?

15.  Why have the sample pictures disappeared?

16. Why are my photograph JPGs so big?

1. Yes the system is fully HSG 264 compliant .

No the support is not free, a yearly fee is charged which gives you full remote technical support for any Multibase related system problems.

To purchase more Sample Points:
a. Telephone us at Multibase, we will provide the required Key Code.You will be asked to  open the database, then click the Setup button, then click the buy more samples button.

b. Enter the New Sample Limit in the box, this will be the number of samples that the database is currently limited too plus the number that you want to buy. For example, if this screen says that you are currently limited to 100 samples, and you want to buy a further 100 samples, enter 200 in the box marked New Sample Limit.

c  Then enter the code given into in the box. Click the OK  button ones to update the sample limit to the new number of samples.

4. Individual sections of the survey or the entire survey can be made into a PDF (Portable Document Format) file. This file can then be distributed via e-mail and read/printed on any computer that has Adobe Acrobat installed, Adobe Acrobat is a free PDF file reader.

To make your entire survey into a PDF file, first install the Fine Print PDF Factory, if you do not have the PDF version we would be happy to e-mail the file to you or you can download it from the website. Then set your computers default printer to the Print Factory( Click the Start button, select Printers and Faxes, right click on the Print Factory and select Set As Default Printer) From the Sites Screen click the Print Full Survey button and select the reports that you require, then click the Print button. The entire survey will appear in the PDF Factory preview window. Then all you have to do is select Save and choose a name and location to save your PDF file version of the survey.

5.  If the database has been installed on a stand alone PC you should have a single file called SurveyDataFile.mdb. This is the file that contains the data that you type into the database and a backup copy should be made of this file each time you use the database. This file should be found in the (C:\Multibase\100Survey) folder.

Please carefully read the set up instructions that accompany the software and make sure you know the exact name and location of the file that contains your data.

Picture Location/Backup:

The database usually contains many pictures, drawings and site plans. It is important to understand that these
pictures are NOT stored within the database, the database simply stores the path to where the pictures are located on your computer, for example C:\SurveyPictures\Survey001\1.jpg. For this reason you MUST NOT delete or rename your pictures or the folders they reside in. If you do change, delete or move these folders the pictures will no longer be displayed on the screen or printed in the survey reports.

Before using the database for the first time, some thought should be given to where you intend to keep your pictures on the computer. It is recommended that a folder should be created specifically for storing the pictures and diagrams, for example a folder could be created on the C drive called SurveyPictures. As the number of pictures will accumulate over a period of time, it is recommended that a sub folder (a folder within a folder) should be created for each survey, for example: C:\SurveyPictures\Survey001\.

As these pictures are not stored within the database, it is necessary to make regular backup copies of your pictures. If you should loose these pictures, the printed survey reports will show blank white boxes where the picture would have been displayed. Usually the pictures cannot be taken again as the asbestos could have been removed or the building demolished, consequently we cannot emphasise too strongly that the database file and all associated pictures should be regularly backed up and that the backups are properly tested.

6.  When the survey details have been entered into the Multibase Survey Database, we can generate your survey into a Web Site, please see our www site to view an example of this. This Web version can be distributed on a company Intranet or published to the Internet (with password control) allowing easy access to the survey to as many people as you would like.

a. The biggest advantage is the ease of data distribution, being Web based any computer can display the web pages from anywhere in the world.

b. As there is no database to query, the web pages can be displayed quickly even if there are thousands of ACMs within the survey.

c. It is a simple process to install the web based version, simply copy a folder to the companies computer server in a shared folder and the whole company can then view the survey immediately. As no database is required there is no networking, installation or training.

d. No training is required, the system uses a simple Expanding Tree type system, click on a Building and it displays a list of Floors within that building, click on a Floor and it displays a list of Rooms on that Floor, click on a Room to see a small picture of each ACM with a brief description, click on the small picture to display the photographic record with the full details of that ACM.

e. Eliminate the possibility of accidentally changing the data within the database, these static web pages cannot be altered.

f. Updates can be quickly and easily handled when ACMs are re-inspected, simply by replacing the shared folder on the companies Intranet or the Internet with the new data.

The cost of developing your survey into a web site is approximately 1.00 + VAT per ACM, for smaller surveys we have a minimum charge of 250.00 + VAT, for larger surveys containing thousands of ACMs we would be willing to negotiate a reduced price.

The cost of re-making a survey into a web site when the data is updated after re-inspection is 150.00 + VAT.

7. No, the points associated with the selections and algorithms used to define the level of danger are defined in HSE documentation such as MDHS100, these cannot be adjusted by the user.

8.  If you have not yet entered any data into the system and not selected any pictures, this is a relatively simple operation which can often be completed with the aid of technical instructions from us over the telephone. The procedure involves moving the two basic files that the system uses, one to the server and the other to each of the client PCs, then linking the two files together.

If you have already entered data and pictures into the system then we also have to make arrangements to re-link these pictures to the new path on the server so they can be displayed.

9.  No, the system is designed to prevent the deletion of records in order to prevent accidental loss of data. Imagine how much data could be lost if the wrong client was accidentally deleted, each of the surveys for that client would also be lost along with all of the ACM entries for each survey and all of the Material and Priority records for each ACM.

Samples (ACMs) can be marked as deleted, this does not actually remove them from the system but does stop them from appearing on the printed reports.

10.   No, records cannot be deleted (see above). Sites (Surveys) can be marked as Dead, this stops them from appearing in the reports that accumulate data from a number of different sites.

Clients and Sites can be renamed. Suppose you accidentally entered a site and some samples for the wrong client, simply rename the site to something like ERROR then create a new site for the correct client.

11. Most of the reports show dates as a six digit number, two for the day, two for the month and two for the year. If you find that the date boxes scroll to a second line then you need to change your computers date format to a dd/mm/yy.

Using Windows click your Windows start button and select the Control Panel, then select the Regional and Language Options, from the Regional Option tab select the Customise button then the Date tab. In the box marked Short Date Format select dd/mm/yy.

12. This happens when your printer is set to the American standard paper size of Letter, this needs to be changed to the UK standard of A4.

Using Windows XP click your Windows start button and select Printers and Faxes, Right Click on the printer you are trying to send the report to then select Properties. Select the Printing Preferences button, in the Paper Size box select A4.

13. With the Survey database version 100 1.15 and later there is an option to print the photograph reports using the standard windows picture viewer or a separate Active X viewer. If the Active X option is selected without first installing the Active X viewer then an error will occur. The Active X viewer will allow a greater number of photographs to be printed without using the system resources and should print faster.

On the Set Up Screen, take the tick out of the box and the photographic reports will print using the standard picture viewer. To use the Active X picture viewer put the tick in the box then run the DbPics.exe from the installation folder which will install the necessary software to use the Active X componen.

14. This error message usually occurs when you are using Microsoft Access 2000, XP or 2003 but trying to open an Access 97 database.
Contact us and we will provide a converted version of your database in the correct version of Microsoft Access.

15. There are three possible reasons why the sample pictures will no longer be displayed:

a. The most common reason is that the pictures have been deleted or moved to another location on your drive. The quickest fix for this is to move the pictures back to their original location, alternatively re-select the pictures at their new location using the Select Picture button on the Samples screen.

b. The Picture Path (the location of the pictures on your computer) is longer than 250 characters. We recommend that the pictures should be stored in the same folder as the database, usually C:\Multibase\100Survey\Pictures\SurveyName

c. The pictures are too big to be displayed. This is unusual as they would have to be very large to cause difficulties, see the section below "Why are my photograph JPGs so big?" for detailed instructions for reducing the size of your pictures.

16. As digital camera quality improves the size of each image increases. As the printed survey pictures are not actually a very large size on the page we recommend that you set your camera to a lower quality in order to produce smaller picture sizes. The recommended size for each ACM picture is 40kb-80kb however the image size from some digital cameras is often in the megabytes.

To bulk reduce the size of your pictures we recommend the use of a program called "Image Optimiser", this will allow you to select all the images within a folder and reduce their size in just a few seconds. For full details and purchase options of this software ($39.00) please use the link on support page.

Survey Software
Our industry-leading asbestos survey software helps your company stay in front  with electronic asbestos registers

Asbestos Survey frequently asked questions
Multibase Asbestos Survey
Telephone Number: 0345 459 0001     Email: info@multibase.co.uk